Mentora Refund Policy

Eligibility for Refund

Refund requests are accepted only if submitted within 7 days of purchase with a valid reason. Each request is reviewed carefully by our team.

Conditions for Refund

• Product or service does not match the description provided at purchase.
• Major technical issues that remain unresolved and prevent usage.
• Valid proof or documentation must be provided.

Non-Refundable Charges

• Setup fees, installation charges, and one-time services.
• Subscription fees already billed or used in the current cycle.

How to Request a Refund

Email your request to mentora@isaaspro.com with the following details:

• Full name and contact information
• Order or invoice number
• Clear explanation of the issue

Our team will respond within 5–7 business days.

Refund Processing

Approved refunds will be credited to your original payment method within 7–10 working days. Bank processing time may vary.

Policy Updates

Mentora reserves the right to modify this policy at any time. Changes will be effective immediately upon being published.